Frequently Asked Questions (FAQ)
Welcome to the MitoRise FAQ page! Here you’ll find answers to common questions about our products, services, and the science behind light therapy. If you don’t find what you’re looking for, feel free to contact us directly.
General Questions
Q: What is MitoRise?
A: MitoRise is a wellness brand dedicated to harnessing the power of light to support physical, emotional, and mental health. We offer scientifically designed products like light therapy lamps, red and infrared light devices, and more to help you live better every day.
Q: What is light therapy, and how does it work?
A: Light therapy involves exposure to specific wavelengths of light to improve mood, enhance skin health, support circadian rhythms, and boost energy. Our devices deliver targeted light to stimulate cellular processes, promoting overall wellness.
Product-Specific Questions
Q: What are the benefits of using red and infrared light therapy?
A: Red and infrared light therapy can improve skin health, enhance cellular energy production, reduce inflammation, and support recovery. It’s a versatile solution for anti-aging, muscle relaxation, and pain management.
Q: Are your light therapy devices safe for daily use?
A: Yes, our devices are designed to be safe and effective for daily use. Refer to manual included with the products for specific safety information.
Q: How do I choose the right product for my needs?
A: We offer a variety of devices tailored to specific goals, such as mood enhancement, skin health, pain relief, and energy support. Check our Shop Collections for more details.
Usage and Maintenance
Q: How often should I use light therapy?
A: It depends on the device and your goals. For mood enhancement, 20–30 minutes a day is often sufficient. For skin and pain relief, you may need to follow specific protocols detailed in the user manual.
Q: Do I need to wear protective glasses while using the devices?
A: Most of our devices are designed to be safe without eyewear, but we recommend avoiding direct eye exposure for prolonged periods. Some products include protective glasses for added safety.
Shipping and Returns
Q: Where do you ship your products?
A: We ship globally! Delivery times and costs vary depending on your location.
Q: Can I track my order?
A: Yes, once your order is shipped, you’ll receive a tracking number via email. Use this to monitor your shipment's progress.
Science and Technology
Q: What is the science behind structured water and light?
A: Structured water, or exclusion zone (EZ) water, forms when water is exposed to red and infrared light. It acts as an energy source and supports cellular processes, boosting overall health and vitality.
Q: How does light therapy support mitochondria?
A: Light therapy stimulates mitochondrial cytochrome proteins, enhancing energy production (ATP) and reducing oxidative stress. This contributes to improved cellular repair and function.
Support
Q: How can I contact MitoRise for further assistance?
A: Reach out to us via our Contact Us page, email us at shop@mitorise.com, or connect with us on social media.
Q: Do you offer warranties for your products?
A: Some of our devices come with a manufacturer’s warranty. Check the product page or your user manual for specific terms.
Still have questions? Visit our Contact Us page for personalized support. At MitoRise, we’re here to guide you on your wellness journey!